The Now Platform. Fully realized.
ITSM & ITOM with Now Intelligence
Full-scope ITSM and ITOM implementations built on ITIL best practices - with Now Intelligence configured for predictive incident routing, anomaly detection, and AI-driven event correlation from day one.
Now Assist & Generative AI Configuration
Enterprise deployment of Now Assist: AI-generated case summaries, agent copilot, self-service resolution suggestions, and knowledge article generation - configured for your workflows and data.
IT Asset Management (ITAM)
End-to-end asset lifecycle management across hardware and software - giving your organization real-time visibility, cost control, and audit-ready compliance tracking on a single platform.
Hardware Asset Management Pro (HAM Pro)
Automate hardware discovery, lifecycle tracking, and disposal workflows. HAM Pro connects physical assets to financial and operational data so nothing slips through the cracks.
Software Asset Management Pro (SAM Pro)
Take control of software entitlements, license positions, and renewal cycles. SAM Pro eliminates audit risk and identifies cost-saving opportunities across your entire software estate.
Integration Hub
Connect ServiceNow to the rest of your enterprise with pre-built spokes and custom flows. We design, build, and test integrations that keep data flowing accurately across systems.
Every module. One team.
AI-Powered Workflows.
The Platform, Done Right.
ServiceNow has the power to transform how your organization manages IT, HR, customer operations, and beyond - and with Now Assist and Now Intelligence, it now has the power to operate intelligently. Most implementations fall short because no one accounts for AI configuration, process design, and organizational change together. NGTSol's ServiceNow practice combines certified technical depth, Now Intelligence expertise, and change management capability to deliver implementations that adopt rapidly, automate deeply, and keep improving through AI-driven insights.
Our implementation model. AI-first, always.
AI-Aware Process Discovery
Before configuration begins, we map your current-state processes and identify where Now Assist, AI Search, and Now Intelligence can eliminate manual effort - building AI opportunities into the solution design from the start.
Solution Architecture
We design the ServiceNow architecture, Now Intelligence configuration, AI data model, and integration points - with formal sign-off before development begins.
Agile Build & AI Configuration
Two-week sprints with regular demos. Now Assist and intelligence features are configured and validated in parallel with workflow development - not as an afterthought.
Change Management & AI Adoption
Structured change management programs covering AI feature training, process documentation, super-user enablement, and hypercare support - ensuring your teams actually use the intelligence they have access to.
Results we deliver. Measured, not promised.
Certified depth. Across every module.
Our team brings certified, specialist-level depth across every module we implement - so you get practitioners who've done it before, not generalists learning on your project.
ServiceNow readiness check. AI-powered.
ServiceNow Readiness Assessment
Describe your current ITSM environment to receive an AI-powered ServiceNow readiness assessment.